At Auspex Soft, our goal is to provide our clients with high-quality software development services that meet their needs and exceed their expectations. We understand that sometimes a project may not go as planned, and a refund may be necessary. Therefore, we have established the following refund policy to ensure transparency and fairness in our business practices.

Scope

This policy applies to all software development services provided by Auspex Soft.

Refund Eligibility

A refund may be granted if:

• The project has not yet started, and the client cancels the service agreement.
• The project has started, but the client is not satisfied with the progress made by Auspex Soft and requests to terminate the service agreement.
• Auspex Soft fails to deliver the agreed-upon service and cannot provide a satisfactory resolution to the client.

Refund Process

To request a refund, clients must submit a written request to Auspex Soft via email or postal mail.

The request must include the following information:

• The reason for the refund request
• The project details, including the date of the service agreement, the service provided, and the amount paid
• Any supporting documents or evidence to support the refund request

Once we receive the request, we will review it and respond within 10 business days. If the refund request is approved, we will process the refund within 14 business days. The refund will be issued in the same form of payment as the original payment.

Non-Refundable Fees

Some fees are non-refundable, including:

• Any fees paid to third-party vendors or subcontractors
• Any expenses incurred by Auspex Soft to provide the service, such as travel expenses or software licenses
• Any fees associated with the project that have already been paid, such as domain registration or hosting fees

Modification of the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be communicated to our clients via email or postal mail.

If you have any questions or concerns regarding this refund policy, please contact us at info@auspexsoft.com.